TEMPEST SRL distributes its products and services throughout Italy and in some European Community countries.

ORDER DELIVERY

TEMPEST SRL products are delivered throughout Italy in the EU with express courier.
Orders are shipped within 1-2 business days.
Most of our products are available and ready for shipment.
However, some products may not be available immediately. In these cases the expedition will extend further for about 2 to 3 days.
In order to guarantee the freshness of our products, we prefer to avoid shipping that goes on the weekend, therefore, upon agreement, orders made from Thursday after 12.00 am to Sunday will be delivered on the following Monday.
For more information about delivery times of your order you can contact our Customer Service at +39 349 8490740 or by email at tempestitalia@gmail.com

ORDER CONFIRMATION
All incoming orders are confirmed by TEMPEST SRL to Customer via e-mail.

TRANSPORT
Shipping in Italy: For orders of less than € 75,00 TEMPEST SRL will charge € 6,90 as a contribution fee. For orders over € 75.00, shipping is free.

Shipment European Community: For orders of less than € 99,00 TEMPEST SRL will charge € 12,00 as a contribution fee. For orders over € 99.00, the shipping is free of charge.

 

PAYMENT METHOD

PayPal
Credit card
Bank Transfer

Other forms of payment may be requested from TEMPEST SRL Customer Service at +39 349 8490740 or by email at tempestitalia@gmail.com

PRICES
The prices of the TEMPEST SRL are VAT included.

RESEARCH AND REPLACEMENT
The customer must check the number of packages and their integrity when the goods arrive. In the case of damaged or missing packages, you are required to sign the transport document “under reserve” and send an email to Customer Service TEMPEST SRL within 24 hours of receipt of the goods.
As soon as you receive the receipt of the damaged goods, you will be sent the replacement goods free of charge. We remind you to arrange for the notification as soon as possible, preferably within 24 hours of delivery of the courier.

In case of non-conforming goods replacement, the communication must always be sent to us at tempestitalia@gmail.com within 30 days of delivery.

TEMPEST SRL Customer Service will inform you of the return authorization number and shipping arrangements.

RIGHT OF WITHDRAWAL
The Customer can make the right of withdrawal within 10 days of the date of delivery, by sending a notice to TEMPEST SRL tempestitalia@gmail.com or by calling +39 349 8490740 (office hours).

It will be our Customer Service to notify the return authorization number.
Returns must be intact and in their original packaging.
Otherwise, TEMPEST SRL reserves the right not to accept the return.

WARRANTY
All products purchased at TEMPEST SRL have a 6-month warranty for any defects in materials or workmanship.

COMMUNICATIONS
For any order-related communications, including order complaints, Customer must contact Customer Service TEMPEST SRL at +39 349 8490740 or by email at tempestitalia@gmail.com

LEGAL NOTICE
All reports that derive from the purchase through this site are governed by the Civil Code. For any dispute, the Forum of Bologna is competent.

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